Privacy Policy

OUR OBJECTIVE

At Kulgana, we are very detail-oriented and strive to create a travel experience of a lifetime for our travellers. To outdo your highest expectations, we seek certain personal information from you in order to better customize and improve your experience.

OUR PROMISE

Some of this personal information will be mandatory while some will be optional. We promise to protect this information and ensure that it remains confidential. We also promise never to sell your information to anyone for any purposes. We intend to be transparent with all our stakeholders and our privacy policy is aligned with these intentions.

TYPES OF PERSONAL DATA THAT WE ASK FOR & WHY

You can purchase a trip or make a reservation by contacting us, or by visiting our website. At that time, we will ask you to provide some basic information (such as your name, phone number, email id) so that we can identify you, follow up with you and process your purchase. We may also require your passport details including your gender and age for identification purposes. However, we may need more information than is required for a standard travel booking. Below is a description of some of the extra information we may require:

DIETARY REQUIREMENTS

The ‘Ga’ in Kulgana stands for ‘Gastronomy’ and is one of the fundamental pillars on which we rely to plan our travel itineraries. At Kulgana, we aim to offer an authentic gastronomical experience that is adapted and customized to your needs and preferences. Keeping this in mind, we require your dietary information which will be then passed on to our team who will get in touch with our partners to ensure everything is prepared as per your liking.

PHYSICAL AND HEALTH DETAILS

We need to obtain health information relevant to your planned travel and travel insurances held to ensure your personal health and safety. We may also request your COVID-19 vaccination status, date and type, which may determine your access to services and experiences based on local law and help us plan your trip better.

FLIGHT AND PASSPORT INFORMATION

We request your flight information in order to provide you with any necessary airport pick-up or drop-off transfers and/or to ensure a smooth arrival and departure in/from the country. We also request passport information as required by our local service providers.

OTHER IDs

Depending on your travel itinerary, we may ask for your local driving licence issued by your country of residence along with an international driving permit valid for the countries and duration of your travel.

PERSONAL PREFERENCES

Kulgana constantly strives to provide you with the highest level and standard of personalized service. Our team records any special requests or preferences that are specified by you at the time of your booking. This information is passed on to our relevant partners to meet and exceed all of your expectations. Additionally, our partners may pass on information about any special requests or preferences mentioned by you to them. We maintain a record of this information to ensure that on subsequent trips these personal preferences continue to be accommodated. We also keep a record of past trips you have taken with us, which allows us to understand the type of activities or trips you prefer and to determine what information (i.e. about new or revised trips) you might find interesting.

KULGANA’S E-MAIL NEWSLETTER

Kulgana’s e-mail newsletter provides regular updates, blogs and articles about Kulgana trips. To sign up for this service, we ask that you provide us with your e-mail address. You may unsubscribe at any time by using the link provided on every newsletter.

INFORMATION USE

Kulgana occasionally works with external service organizations to help us understand our travellers and any trends in our industry. We may disclose some of your personal information to those companies solely for the purpose of conducting research and analysis on behalf of Kulgana. We use contractual and other means to protect your information while our agents are processing it. We are always interested in how our travellers first heard about Kulgana, and we may ask you for information about how you discovered us and what types of media you watch and read. We gather this information to enable us to understand which marketing and advertising tools are most effective for our business.

COLLECTION OF OTHER INFORMATION ABOUT VISITORS TO THE WEBSITE

By visiting and using our website you or your computer may provide personal data. This includes:  information which is automatically provided by your browser to our servers; information recorded on our web servers about your interaction with our website and pages viewed; information we capture or place on your computer or generate using cookies or other technologies on our website; and information you input into forms and fields on our website.

TYPES OF COOKIES

A Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information it contains and the way in which they use their equipment, they can be used to recognize to user. You may change your browser settings to reject cookies or to notify you when a cookie is about to be placed on your computer. Please note, however, that if you reject cookies, certain parts of our website may not operate as efficiently as they would if cookies were enabled. ​​The information provided below will help you understand the different types of cookies:

Own cookies: are those that are collected by the editor itself to provide the service requested by the user.

Third-party cookies: are those that are collected and managed by a third party, these cannot be considered their own.

Session cookies: they collect data while the user browses the network in order to provide the requested service.

Persistent cookies: they are stored in the terminal and the information obtained will be used by the person responsible for the cookie in order to provide the requested service.

Technical cookies: they are necessary for the correct navigation of the web.

Personalization cookies: they allow the user the characteristics (language) for browsing the website

Analysis cookies: they allow the provider to analyze the navigation carried out by the user, in order to track the use of the website, as well as to compile statistics on the most visited content, number of visitors, etc.

Advertising cookies: they allow the editor to include advertising spaces on the web, according to the content of the web itself.

Behavioral advertising cookies: They allow the editor to include advertising spaces on the website according to the information obtained through the user’s browsing habits.

Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google. If you wish, you can use the Google Analytics Opt-out Browser Add-on through whose instructions you can reject the analytical cookies of said service in all browsers. You can consult more information about it at the following link: https://tools.google.com/dlpage/gaoptout

KEEPING YOUR DATA SECURE

At Kulgana, we understand the importance of privacy. We will not disclose any personal information to any external company or person, except as described above, without a traveller’s informed consent unless we are required by law to do so. We fully support and comply with all applicable privacy legislation, including the EU General Data Protection Regulation, to protect the privacy of our travellers, partners, suppliers, contractors and employees. Our role in protecting an individual’s privacy does not stop with these regulatory requirements. We maintain the security and confidentiality of the information disclosed by our travellers according to the strictest standards and continually work towards maintaining their data securely. We ensure that the personal information entrusted to us is secure and will not be used for any purposes other than servicing our travellers to their delight.

YOUR RIGHTS

All Kulgana travellers are entitled to examine the information we keep regarding them, subject to any restrictions required by law, and may request rectification of inaccurate or incomplete information. If your personally identifiable information changes, or if you no longer wish us to possess your information, you can request correction, updating, or deletion of your information by emailing us at info@kulganatravels.com.

COMPLAINTS

If you feel that Kulgana has not complied with this Privacy Policy or if you are otherwise concerned with Kulgana’s personal information practices, then you may file a complaint by sending an email to info@kulganatravels.com. Complaints or requests for information shall be the object of an investigation or response within 30 business days. If the complaint is justified, Kulgana will take the appropriate measures to address the complaint, including access to the requested information, by proceeding with rectification or, as the case may be, by amending its Policy and practices.

The term Kulgana Travels or Kulgana in this policy includes Dream World Travel S.L