Terms & Conditions

Updated: June 15, 2023

Terms & Conditions may be updated or revised without notice at the discretion of Kulgana Travels. The updated Terms & Conditions are always available on our website.

The terms “Kulgana Travels”, “Kulgana,” “we”, “us” and “our” in this document refer to Kulgana Travels owned by Dream World Travel S.L., including their employees, guides, contractors, shareholders, directors and agents. Kugana Travels represents Dream World Travel S.L. which is a travel agency based out of Barcelona in Spain registered with the Catalan Consumer Agency (articles 165 of the RD Law 23/2018, of December 21, and articles 252-10 a 252-12 of Law 22/2010, of July 20), which offers and operates all the trips listed herein. All trips are offered subject to Kulgana’s standard terms and conditions, which are found on our website here and by request. Please review the terms and conditions carefully prior to completing your reservation. Some of these terms and conditions are set out below to bring to your attention the fact that our obligations to you are limited as stated. Should you have any questions or concerns please contact us on info@kulganatravels.com.

PRICES, RESERVATIONS AND PAYMENT

To reserve your Kulgana Scheduled Group trip, we require a deposit of 1250€ per person. The balance of your payment is due 95 days prior to departure. If reserving your trip within 95 days of departure, full payment is required. To complete your reservation, you must duly sign a Traveller Information Form and an Acknowledgement of Risk, Release and Indemnity, prior to your date of travel with us. These will be sent to you in your booking confirmation email. These forms include additional terms and conditions of travel, including its obligational limitations.

Please note, some trips have special cancellation terms and conditions different to what is outlined here. Refer to your confirmation email, where you will find the terms and conditions specific to your trip at the time of booking. Please call or email with any questions or concerns.

ELIGIBILITY TO TRAVEL WITH US

We require that travellers under the age of 18 must be accompanied by an adult. There are no general age limitations on our trips unless specified otherwise, although specific itineraries may have age-specific activities.

TRIP PREPARATION

Although our trips do not require any specific physical training, they (our trips) may entail certain risks beyond those encountered at home. We count on our travellers to ensure they are healthy and fit; to read our pre-trip materials about clothing, training and medical requirements; and to understand and appreciate that in some countries local living standards, infrastructure, practices and customs, services and accommodations may differ from those to which the travellers are accustomed.

TRAVEL DOCUMENTS

Travel documents, which may include, but are not limited to, visas, passports, proof of vaccination, proof of COVID-19 testing, proof of medical insurance, and any other government-mandated documentation required by countries to which we travel may vary according to the nationality of each traveller and may change at any time for reasons beyond our control. Although we endeavour to provide you with accurate information about these requirements it remains your responsibility to verify that you have the appropriate travel documents related to this trip for your nationality. Kulgana is not liable for any expenses or costs arising from any traveller being prohibited from entering a country scheduled to be visited on a trip.

EXTERNAL TRAVEL SERVICES

Kulgana actively contracts and recommends the services of external travel companies or other support services. Although we endeavour to recommend only companies that provide the highest levels of quality and service and work closely with them to try to obtain special treatment for Kulgana travellers, we do not guarantee the services provided by third parties. Kulgana is not liable for any injury, expenses, costs or cancellation penalties arising from any services, or lack thereof, provided by any third party nor the standards of care which travellers experience when using those services.

HEALTH & SAFETY

By sending a deposit toward your trip purchase and completing your Traveller Information Form, you certify that you do not have any physical or mental condition or disability that would create a hazard for you or other travellers and that you have received all appropriate or necessary vaccinations as required by your country(ies) of destination. We count on you to consult your doctor.

We reserve the right to modify any trip and its associated activities, including where modifications are necessary or advisable (as determined by us) i) to accommodate any physical, mental or emotional limitation, condition, limitation or ability of which you have advised us; or ii) due to health and safety concerns arising from local conditions including those related to the COVID-19 global pandemic and your vaccination status. You acknowledge that should you choose not to advise us of any physical, mental or emotional condition, limitation or ability, or vaccination status, we may not be able to fully accommodate you on all aspects and features of a trip.

Due to current international restrictions, Kulgana requires travellers joining a trip to comply with our traveller vaccination policy at the time of travel. Each traveller shall also be responsible for carrying and providing to local authorities and service providers such proof of vaccination, proof of COVID-19 testing, proof of medical insurance and all other government-mandated forms required by local authorities in the country(ies) of destination. It is your responsibility to be aware of and to comply with all such requirements and laws. The rules change quickly and often and would advise you to continue to inform yourself right up to and during your trip.

TRAVEL INSURANCE

Before travelling on a trip, we strongly recommend you review your travel insurance and to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death.

We require that all our travellers who will participate in any activity/ies termed by the insurance companies as “Adventure Sports” and/or “Extreme Sports” and/or “Action Sports” while on a Trip procure and provide evidence of travel insurance that expressly covers medical expenses for all these activities.

RISKS

All Kulgana trips are designed for the clients to have an “authentic and immersively local experience” and might include places where facilities, infrastructure, safety and other standards may be different from those in a traveller’s home country. Our trips do not involve demanding physical activity unless requested by the travellers themselves as a part of the customized itinerary. Depending on the itinerary and condition of the traveller, there might be a risk of personal injury, including permanent disability and death from accident, illness or the actions or negligence of other persons. Medical facilities and services may not be easily accessible in some cases and may not be sophisticated.

Risks related to travel also include the likely presence of the virus that causes COVID-19, including variants (collectively “COVID-19”). Rates of COVID-19 infection may be higher, and rates of vaccination may be lower at the locations of your Trip than in your home state or country, and that the sophistication and availability of therapies, medical practitioners and hospital beds for treatment of COVID-19 may be significantly impaired. Laws, regulations, customs and policies related to COVID-19 in the destinations and premises where you will travel on Trip (“Local Regulations”) may be different than in your home country.

There are other risks associated with the trips, such as theft or loss of or damage to property. Some of the services provided in connection with the trip, including accommodation, transportation, food service, and local experiences and activities, are obtained from independent suppliers over whom Kulgana Travels has no control.

LIMITATION OF LIABILITY, RELEASE AND INDEMNITY

When pricing each Kulgana trip, we strictly and expressly rely on each traveller to read, execute and submit our standard Acknowledgement of Risk, Release and Indemnity form.

This document will be sent to you after you have paid your initial deposit. The document must be read, executed and returned to us at least 30 days prior to the trip’s departure. Our receipt of the completed and duly signed form will complete your reservation.