Travel Cancellation

If you have to cancel your Kulgana trip, you are entitled to the return of these amounts, which are also reflected on your statement of account, and are based per person:

CANCELLATION BY TRAVELLER:

  • 96+ days prior to departure: 100% Refund of deposit
  • 95-61 days prior to departure: 75% Refund of full trip cost or or 100% kept on file as a credit**
  • 60-31 days prior to departure: 50% Refund of full trip cost
  • 30-0 days prior to departure: 0% Refund of full trip cost / 100% cancellation fee
    **This credit is valid for 2 years. Travel must be completed within 2 years of the date of issue.

Please note, some trips have special cancellation terms and conditions different from what is outlined here. Please refer to your Statement of Account, where you will find the terms and conditions specific to your trip at the time of booking. Please email us on bookings@kulganatravels.com with any questions or concerns.

CANCELLATION BY KULGANA

Kulgana reserves the right to cancel any Scheduled trip at any time for any reason determined in our sole discretion. We have also introduced a special cancellation policy specifically related to COVID-19 described below. 

Force Majeure Excluding COVID-19

In the event Kulgana determines to cancel a trip for reasons of force majeure (subject to the COVID-19 policy described below, but including acts of war, terrorism, civil unrest, quarantine, curfew, natural disaster, pandemic, epidemic and other causes outside of Kulgana’s control), or if the quality of the trip or the safety of the travellers is judged by Kulgana to be compromised by factors external to Kulgana. In such a case, Kulgana will endeavour to refund payments received by Kulgana. We ask that our valued clients recognize that there are expenses, including unrecoverable third-party deposits, that Kulgana cannot recoup as the planned date of a trip approaches and as a result, a refund is not always possible. However, we will make every effort to recover, for the benefit of our travellers, as many of those expenses as we are able.

COVID-19 and Other Reasons for Cancellation

In the event Kulgana determines to cancel a scheduled trip due to restrictions imposed owing to the global pandemic caused by the COVID-19 virus or its variants, or for internal reasons within the control of Kulgana, unless otherwise provided in the affected travellers’ Statement of Account, payments received from travellers for the cancelled trip will be returned to affected travellers in accordance with the following:

  • 96+ days prior to departure: 100% Refund of deposit
  • 95-61 days prior to departure: 75% Refund of full trip cost or or 100% kept on file as a credit**
  • 60-31 days prior to departure: 50% Refund of full trip cost
  • 30-0 days prior to departure: 0% Refund of full trip cost / 100% cancellation fee

**This credit is valid for 2 years. Travel must be completed within 2 years of the date of issue.

Please note, some trips have special cancellation terms and conditions different from what is outlined here. Please refer to your Statement of Account, where you will find the terms and conditions specific to your trip at the time of booking. Please email us on bookings@kulganatravels.com with any questions or concerns.

KULGANA’S DISCRETION TO RUN DEPARTURES

Kulgana retains the sole discretion to run any trip notwithstanding the occurrence of any event or the existence of any condition in or near any place of travel included on a trip itinerary or in proximity to such a place or affecting travel, including air travel, in general. If Kulgana determines in good faith to run a trip, then with respect to that trip, any traveller cancelling a reservation shall be bound by the cancellation policies applicable to trips cancelled by the traveller in accordance with the provisions above.

CANCELLATION INSURANCE

We strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip. In particular, there are force majeure factors that are completely beyond the control of Kulgana Travels – this may include wars, natural calamities, border closures, government-mandated quarantines, etc. We will do our utmost to ensure your safety; however, Kulgana is not liable for any expenses, changes to the trip itinerary or medical emergencies. We will do our utmost to assist you, but any costs associated with cancellations or delays are your responsibility. Please contact your insurance provider for specific details on coverage or please reach out to your travel advisor or at info@kulganatravels.com for more information.